Dear Valued Customer,
There is no higher priority to Emerson than the safety of our customers, business partners and our employees. With the ongoing threat of COVID-19 Coronavirus to the health of our communities and to our businesses, we are committed to minimizing the spread of this virus, but we also want to reaffirm our unwavering support for you, your company and your employees.
Emerson is proud to have the strongest network of Automation professionals in the industry and in being a trusted partner to ensure the safe and profitable operation of your business. Globally, we have implemented progressive safeguards for the health and well-being of our employees and for those that they have contact with, according to prescribed best practices and policies from the World Health Organization (WHO), the Center for Disease Control (CDC) and other agencies.
Over the past 15 years Emerson has developed and deployed a global sourcing and manufacturing strategy ensuring operational redundancies are in place to minimize disruptions in our ability to deliver the products and solutions you need. Despite the challenges we are seeing across the Automation industry, this strategy is enabling us to maintain customer support, production, and delivery levels with minimal interruption in all global regions. Additionally, in most communities throughout the world, Emerson has been designated an “essential business” for critical industrial and municipal infrastructure, including production facilities for power, water and wastewater, energy, pharmaceuticals, refining, medical supplies and more. This designation ensures we can respond quickly with the products and services you’ve come to rely on for safe, productive operations.
If you have a request for our Lifecycle Services or Project Engineering, our service personnel are committed to support you and your company, guided by public health policy restrictions and your own company policies. We have deployed revised Job Hazard Assessment procedures and are maintaining extensive travel logs globally for our service personnel to ensure we comply with any of your updated facility access standards. We will ensure that our expertise is available to assist you with your startup or operational needs.
Emerson has also developed the strongest virtual capabilities in the Automation Industry for you to leverage and minimize your team’s travel and exposure. These include cloud engineering, Virtual Factory Acceptance Tests (vFATs), the availability of MyEmerson digital tools (to engineer solutions, manage installed assets, streamline procurement processes, and access online training), and the ability to support you, both technically and commercially, through remote collaboration and virtual meeting capabilities via contacts found on Emerson.com. We encourage you and your team to use these capabilities as much as possible.
We thank you for your partnership and are grateful for the trust you place in Emerson. We will strive to earn that trust each and every day.
Sincerely yours,
Lal Karsanbhai
Executive President
Emerson Automation Solutions
Sabee Mitra
Group President, Global Sales
Emerson Automation Solutions
